Help Scout

Shared-inbox help desk with a genuine free plan, built for small support teams.

Starting priceFree (then $25/user/mo)Free trialYes

Coverage

Best Help Desk Software for Small Businesses in 2026
Three help desk platforms worth considering for a small business, with real pricing and what each one is actually best at.
Zendesk Alternatives in 2026: Top Picks Compared
Looking for a Zendesk alternative? A comparison of the strongest options for teams that want similar core functionality at a different price or complexity level.